incident.io

Potencialize seu gerenciamento de incidentes com o incident.io – a plataforma líder para orquestrar incidentes, agilizar processos de resposta e acompanhar action items em um só lugar. Integre o incident.io de forma transparente aos seus fluxos automatizados para comandar criação de incidentes, colaboração em tempo real, follow-ups, escalas, escalonamentos e muito mais.

Com a ferramenta do incident.io, você pode:

• Listar e pesquisar incidentes: Recupere rapidamente uma lista de incidentes em andamento ou históricos, completa com metadados como severidade, status e timestamps, usando incidentio_incidents_list.
• Criar novos incidentes: Dispare a criação de incidentes de forma programática via incidentio_incidents_create, especificando severidade, nome, tipo e detalhes personalizados para que nada atrase sua resposta.
• Automatizar follow-ups de incidentes: Aproveite a automação poderosa do incident.io para garantir que action items e aprendizados importantes não sejam perdidos, ajudando as equipes a resolver problemas e melhorar processos.
• Personalizar fluxos de trabalho: Integre tipos de incidente, severidades e campos personalizados sob medida para as necessidades da sua organização.
• Aplicar boas práticas com escalas e escalonamentos: Agilize plantão e gerenciamento de incidentes atribuindo, notificando e escalando automaticamente conforme as situações evoluem.

O incident.io capacita organizações modernas a responder mais rápido, coordenar equipes e capturar aprendizados para melhoria contínua. Seja para incidentes de SRE, DevOps, Segurança ou TI, o incident.io traz resposta a incidentes centralizada e de classe mundial de forma programática para os fluxos dos seus agentes.

Principais operações disponíveis:

• incidentio_incidents_list: Liste, pagine e filtre incidentes com detalhes completos.
• incidentio_incidents_create: Abra novos incidentes de forma programática com atributos personalizados e controle sobre duplicação (idempotência).
• ...e mais por vir!

Aumente sua confiabilidade, responsabilização e excelência operacional integrando o incident.io às suas automações de fluxo de trabalho hoje.

Usage Instructions

Integrate incident.io into the workflow. Manage incidents, actions, follow-ups, workflows, schedules, escalations, custom fields, and more.

Actions

incidentio_incidents_list

List incidents from incident.io. Returns a list of incidents with their details including severity, status, and timestamps.

Input

Output

incidentio_incidents_create

Create a new incident in incident.io. Requires idempotency_key, severity_id, and visibility. Optionally accepts name, summary, type, and status.

Input

Output

incidentio_incidents_show

Retrieve detailed information about a specific incident from incident.io by its ID. Returns full incident details including custom fields and role assignments.

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Output

incidentio_incidents_update

Update an existing incident in incident.io. Can update name, summary, severity, status, or type.

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Output

incidentio_actions_list

List actions from incident.io. Optionally filter by incident ID.

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Output

incidentio_actions_show

Get detailed information about a specific action from incident.io.

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Output

incidentio_follow_ups_list

List follow-ups from incident.io. Optionally filter by incident ID.

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Output

incidentio_follow_ups_show

Get detailed information about a specific follow-up from incident.io.

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Output

incidentio_users_list

List all users in your Incident.io workspace. Returns user details including id, name, email, and role.

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Output

incidentio_users_show

Get detailed information about a specific user in your Incident.io workspace by their ID.

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Output

incidentio_workflows_list

List all workflows in your incident.io workspace.

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Output

incidentio_workflows_create

Create a new workflow in incident.io.

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Output

incidentio_workflows_show

Get details of a specific workflow in incident.io.

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Output

incidentio_workflows_update

Update an existing workflow in incident.io.

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Output

incidentio_workflows_delete

Delete a workflow in incident.io.

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Output

incidentio_schedules_list

List all schedules in incident.io

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Output

incidentio_schedules_create

Create a new schedule in incident.io

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Output

incidentio_schedules_show

Get details of a specific schedule in incident.io

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Output

incidentio_schedules_update

Update an existing schedule in incident.io

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Output

incidentio_schedules_delete

Delete a schedule in incident.io

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Output

incidentio_escalations_list

List all escalation policies in incident.io

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Output

incidentio_escalations_create

Create a new escalation policy in incident.io

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Output

incidentio_escalations_show

Get details of a specific escalation policy in incident.io

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Output

incidentio_custom_fields_list

List all custom fields from incident.io.

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Output

incidentio_custom_fields_create

Create a new custom field in incident.io.

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Output

incidentio_custom_fields_show

Get detailed information about a specific custom field from incident.io.

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Output

incidentio_custom_fields_update

Update an existing custom field in incident.io.

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Output

incidentio_custom_fields_delete

Delete a custom field from incident.io.

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Output

incidentio_severities_list

List all severity levels configured in your Incident.io workspace. Returns severity details including id, name, description, and rank.

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Output

incidentio_incident_statuses_list

List all incident statuses configured in your Incident.io workspace. Returns status details including id, name, description, and category.

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Output

incidentio_incident_types_list

List all incident types configured in your Incident.io workspace. Returns type details including id, name, description, and default flag.

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Output

incidentio_incident_roles_list

List all incident roles in incident.io

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Output

incidentio_incident_roles_create

Create a new incident role in incident.io

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Output

incidentio_incident_roles_show

Get details of a specific incident role in incident.io

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Output

incidentio_incident_roles_update

Update an existing incident role in incident.io

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Output

incidentio_incident_roles_delete

Delete an incident role in incident.io

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Output

incidentio_incident_timestamps_list

List all incident timestamp definitions in incident.io

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Output

incidentio_incident_timestamps_show

Get details of a specific incident timestamp definition in incident.io

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Output

incidentio_incident_updates_list

List all updates for a specific incident in incident.io

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Output

incidentio_schedule_entries_list

List all entries for a specific schedule in incident.io

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Output

incidentio_schedule_overrides_create

Create a new schedule override in incident.io

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Output

incidentio_escalation_paths_list

List escalation paths in incident.io

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Output

incidentio_escalation_paths_create

Create a new escalation path in incident.io

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Output

incidentio_escalation_paths_show

Get details of a specific escalation path in incident.io

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Output

incidentio_escalation_paths_update

Update an existing escalation path in incident.io

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Output

incidentio_escalation_paths_delete

Delete an escalation path in incident.io

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Output

Triggers

A Trigger is a block that starts a workflow when an event happens in this service.

incident.io Alert Created

Trigger workflow when an alert is created in incident.io

Configuration

Output

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incident.io Incident Created

Trigger workflow when an incident is created in incident.io

Configuration

Output

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incident.io Incident Status Updated

Trigger workflow when an incident

Configuration

Output

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incident.io Incident Updated

Trigger workflow when an incident is updated in incident.io

Configuration

Output