Twilio Voice

Twilio Voice é uma plataforma poderosa de comunicações na nuvem que permite às empresas fazer, receber e gerenciar chamadas telefônicas de forma programática por meio de uma API simples.

O Twilio Voice oferece uma API robusta para construir aplicações de voz sofisticadas com alcance global. Com cobertura em mais de 100 países, confiabilidade de nível de operadora e um SLA de uptime de 99,95%, a Twilio se consolidou como líder do setor em comunicações de voz programáveis.

Os principais recursos do Twilio Voice incluem:

Rede de voz global: Faça e receba chamadas no mundo todo com números de telefone locais em vários países
Controle programável de chamadas: Use TwiML para controlar o fluxo da chamada, gravar conversas, coletar entrada DTMF e implementar sistemas IVR
Recursos avançados: Reconhecimento de fala, text-to-speech, encaminhamento de chamadas, conferência e detecção de secretária eletrônica
Analytics em tempo real: Acompanhe qualidade da chamada, duração e custos, e otimize suas aplicações de voz

No Zoen, a integração do Twilio Voice permite que seus agentes aproveitem esses recursos de voz nos fluxos de trabalho. Isso abre cenários sofisticados de engajamento com clientes, como lembretes de compromisso, chamadas de verificação, linhas de suporte automatizadas e sistemas de resposta de voz interativa. A integração conecta seus fluxos de trabalho de IA aos canais de comunicação por voz, permitindo que os agentes entreguem informações oportunas e relevantes diretamente por telefone. Ao conectar o Zoen ao Twilio Voice, você pode criar agentes inteligentes que engajam clientes pelo canal preferido, melhorando a experiência do usuário e automatizando tarefas rotineiras de chamada.

Parameter	Type	Required	Description
`to`	string	Yes	Phone number to call in E.164 format (e.g., +14155551234)
`from`	string	Yes	Your Twilio phone number to call from in E.164 format (e.g., +14155559876)
`url`	string	No	Webhook URL that returns TwiML instructions for the call (e.g., https://example.com/twiml\)
`twiml`	string	No	TwiML instructions to execute. Use square brackets instead of angle brackets (e.g., [Response][Say]Hello[/Say][/Response])
`statusCallback`	string	No	Webhook URL for call status updates
`statusCallbackMethod`	string	No	HTTP method for status callback (GET or POST)
`accountSid`	string	Yes	Twilio Account SID
`authToken`	string	Yes	Twilio Auth Token
`record`	boolean	No	Whether to record the call
`recordingStatusCallback`	string	No	Webhook URL for recording status updates
`timeout`	number	No	Time to wait for answer before giving up (seconds, default: 60)
`machineDetection`	string	No	Answering machine detection: Enable or DetectMessageEnd

Output

Parameter	Type	Description
`success`	boolean	Whether the call was successfully initiated
`callSid`	string	Unique identifier for the call
`status`	string	Call status (queued, ringing, in-progress, completed, etc.)
`direction`	string	Call direction (outbound-api)
`from`	string	Phone number the call is from
`to`	string	Phone number the call is to
`duration`	number	Call duration in seconds
`price`	string	Cost of the call
`priceUnit`	string	Currency of the price
`error`	string	Error message if call failed

`twilio_voice_list_calls`

Retrieve a list of calls made to and from an account.

Input

Parameter	Type	Required	Description
`accountSid`	string	Yes	Twilio Account SID
`authToken`	string	Yes	Twilio Auth Token
`to`	string	No	Filter by calls to this phone number in E.164 format (e.g., +14155551234)
`from`	string	No	Filter by calls from this phone number in E.164 format (e.g., +14155559876)
`status`	string	No	Filter by call status (e.g., queued, ringing, in-progress, completed, busy, failed, no-answer, canceled)
`startTimeAfter`	string	No	Filter calls that started on or after this date (YYYY-MM-DD)
`startTimeBefore`	string	No	Filter calls that started on or before this date (YYYY-MM-DD)
`pageSize`	number	No	Number of records to return (max 1000, default 50)

Output

Parameter	Type	Description
`success`	boolean	Whether the calls were successfully retrieved
`calls`	array	Array of call objects
`total`	number	Total number of calls returned
`page`	number	Current page number
`pageSize`	number	Number of calls per page
`error`	string	Error message if retrieval failed

`twilio_voice_get_recording`

Retrieve call recording information and transcription (if enabled via TwiML).

Input

Parameter	Type	Required	Description
`recordingSid`	string	Yes	Recording SID to retrieve (e.g., RExxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx)
`accountSid`	string	Yes	Twilio Account SID
`authToken`	string	Yes	Twilio Auth Token

Output

Parameter	Type	Description
`success`	boolean	Whether the recording was successfully retrieved
`recordingSid`	string	Unique identifier for the recording
`callSid`	string	Call SID this recording belongs to
`duration`	number	Duration of the recording in seconds
`status`	string	Recording status (completed, processing, etc.)
`channels`	number	Number of channels (1 for mono, 2 for dual)
`source`	string	How the recording was created
`mediaUrl`	string	URL to download the recording media file
`file`	file	Downloaded recording media file
`price`	string	Cost of the recording
`priceUnit`	string	Currency of the price
`uri`	string	Relative URI of the recording resource
`transcriptionText`	string	Transcribed text from the recording (if available)
`transcriptionStatus`	string	Transcription status (completed, in-progress, failed)
`transcriptionPrice`	string	Cost of the transcription
`transcriptionPriceUnit`	string	Currency of the transcription price
`error`	string	Error message if retrieval failed

Parameter	Type	Required	Description
`accountSid`	string	Yes	Your Twilio Account SID from the Twilio Console
`authToken`	string	Yes	Your Twilio Auth Token for webhook signature verification
`twimlResponse`	string	No	TwiML instructions to return immediately to Twilio. Use square brackets instead of angle brackets (e.g., [Response] instead of <Response>). This controls what happens when the call comes in (e.g., play a message, record, gather input). Your workflow will execute in the background.

Output

Parameter	Type	Description
`callSid`	string	Unique identifier for this call
`accountSid`	string	Twilio Account SID
`from`	string	Caller's phone number (E.164 format)
`to`	string	Recipient phone number (your Twilio number)
`callStatus`	string	Status of the call (queued, ringing, in-progress, completed, etc.)
`direction`	string	Call direction: inbound or outbound
`apiVersion`	string	Twilio API version
`callerName`	string	Caller ID name if available
`forwardedFrom`	string	Phone number that forwarded this call
`digits`	string	DTMF digits entered by caller (from <Gather>)
`speechResult`	string	Speech recognition result (if using <Gather> with speech)
`recordingUrl`	string	URL of call recording if available
`recordingSid`	string	Recording SID if available
`called`	string	Phone number that was called (same as "to")
`caller`	string	Phone number of the caller (same as "from")
`toCity`	string	City of the called number
`toState`	string	State/province of the called number
`toZip`	string	Zip/postal code of the called number
`toCountry`	string	Country of the called number
`fromCity`	string	City of the caller
`fromState`	string	State/province of the caller
`fromZip`	string	Zip/postal code of the caller
`fromCountry`	string	Country of the caller
`calledCity`	string	City of the called number (same as toCity)
`calledState`	string	State of the called number (same as toState)
`calledZip`	string	Zip code of the called number (same as toZip)
`calledCountry`	string	Country of the called number (same as toCountry)
`callerCity`	string	City of the caller (same as fromCity)
`callerState`	string	State of the caller (same as fromState)
`callerZip`	string	Zip code of the caller (same as fromZip)
`callerCountry`	string	Country of the caller (same as fromCountry)
`callToken`	string	Twilio call token for authentication
`raw`	string	Complete raw webhook payload from Twilio as JSON string

Twilio Voice

Usage Instructions

Actions

`twilio_voice_make_call`

Input

Output

`twilio_voice_list_calls`

Input

Output

`twilio_voice_get_recording`

Input

Output

Triggers

Twilio Voice Webhook

Configuration

Output

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