Rootly

Rootly é uma plataforma de gerenciamento de incidents que ajuda equipes a responder, mitigar e aprender com incidents — tudo sem sair do Slack ou das suas ferramentas existentes. O Rootly automatiza alertas de on-call, workflows de incidents, atualizações de status page e retrospectives para que equipes de engenharia resolvam problemas mais rápido e reduzam toil.

Por que Rootly?

• Gerenciamento de Incidents de Ponta a Ponta: Criar, acompanhar, atualizar e resolver incidents com suporte completo ao ciclo de vida — da triagem inicial até a retrospective.
• Alertas de On-Call: Criar e gerenciar alerts com deduplicação, roteamento e escalonamento para garantir que as pessoas certas sejam notificadas imediatamente.
• Eventos de Timeline: Adicionar eventos estruturados de timeline aos incidents para narrativas claras e auditáveis.
• Catálogo de Serviços: Manter um catálogo de serviços e mapeá-los a incidents para rastreamento preciso de impacto.
• Severidade e Priorização: Usar níveis de severidade configuráveis para priorizar incidents e impulsionar a urgência adequada de resposta.
• Retrospectives: Acessar retrospectives pós-incident para identificar causas raiz, capturar aprendizados e impulsionar melhorias de confiabilidade.

Usando Rootly no Zoen

A integração Rootly do Zoen conecta seus fluxos de trabalho agenticos diretamente à sua conta Rootly usando uma API key. Com operações que abrangem incidents, alerts, services, severities, teams, environments, functionalities, incident types e retrospectives, você pode construir automações poderosas de gerenciamento de incidents sem escrever código de backend.

Principais benefícios de usar Rootly no Zoen:

• Criação automatizada de incidents: Disparar a criação de incidents a partir de alertas de monitoramento, relatos de clientes ou fluxos de detecção de anomalias com metadados completos, incluindo severity, services e teams.
• Automação do ciclo de vida do incident: Atualizar automaticamente o status do incident, adicionar eventos de timeline e anexar mensagens de mitigação ou resolução conforme a resposta avança.
• Gerenciamento de alerts: Criar e listar alerts com suporte a deduplicação para integrar o Rootly aos seus pipelines existentes de monitoramento e notificação.
• Consciência organizacional: Consultar services, severities, teams, environments, functionalities e incident types para construir fluxos de incidents com contexto.
• Insights de retrospective: Listar e filtrar retrospectives para alimentar aprendizados pós-incident em fluxos de melhoria contínua.

Seja para automatizar resposta a incidents, construir pipelines de alerta on-call ou impulsionar aprendizado pós-incident, o Rootly no Zoen oferece acesso direto e seguro à API do Rootly — sem middleware. Basta configurar sua API key, selecionar a operação de que precisa e deixar o Zoen cuidar do resto.

Usage Instructions

Integrate Rootly incident management into workflows. Create and manage incidents, alerts, services, severities, and retrospectives.

Actions

rootly_create_incident

Create a new incident in Rootly with optional severity, services, and teams.

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Output

rootly_get_incident

Retrieve a single incident by ID from Rootly.

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Output

rootly_update_incident

Update an existing incident in Rootly (status, severity, summary, etc.).

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Output

rootly_list_incidents

List incidents from Rootly with optional filtering by status, severity, and more.

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Output

rootly_create_alert

Create a new alert in Rootly for on-call notification and routing.

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Output

rootly_list_alerts

List alerts from Rootly with optional filtering by status, source, and services.

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Output

rootly_add_incident_event

Add a timeline event to an existing incident in Rootly.

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Output

rootly_list_services

List services from Rootly with optional search filtering.

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Output

rootly_list_severities

List severity levels configured in Rootly.

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Output

rootly_list_teams

List teams (groups) configured in Rootly.

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Output

rootly_list_environments

List environments configured in Rootly.

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rootly_list_incident_types

List incident types configured in Rootly.

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Output

rootly_list_functionalities

List functionalities configured in Rootly.

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Output

rootly_list_retrospectives

List incident retrospectives (post-mortems) from Rootly.

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Output

rootly_delete_incident

Delete an incident by ID from Rootly.

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rootly_get_alert

Retrieve a single alert by ID from Rootly.

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Output

rootly_update_alert

Update an existing alert in Rootly.

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rootly_acknowledge_alert

Acknowledge an alert in Rootly.

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rootly_resolve_alert

Resolve an alert in Rootly.

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rootly_create_action_item

Create a new action item for an incident in Rootly.

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rootly_list_action_items

List action items for an incident in Rootly.

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rootly_list_users

List users from Rootly with optional search and email filtering.

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Output

rootly_list_on_calls

List current on-call entries from Rootly with optional filtering.

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rootly_list_schedules

List on-call schedules from Rootly with optional search filtering.

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rootly_list_escalation_policies

List escalation policies from Rootly with optional search filtering.

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rootly_list_causes

List causes from Rootly with optional search filtering.

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rootly_list_playbooks

List playbooks from Rootly with pagination support.

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rootly_mitigate_incident

Transition a Rootly incident to the mitigated state.

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rootly_resolve_incident

Transition a Rootly incident to the resolved state.

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rootly_assign_incident_role

Assign an incident role (e.g. commander) to a user on a Rootly incident.

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rootly_unassign_incident_role

Remove an incident role assignment from a user on a Rootly incident.

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rootly_add_subscribers

Subscribe users to a Rootly incident so they receive updates.

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rootly_remove_subscribers

Unsubscribe users from a Rootly incident.

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rootly_create_status_page_event

Post a public status page update for a Rootly incident.

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rootly_update_action_item

Update a Rootly incident action item (status, priority, assignee, etc.).

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rootly_delete_action_item

Delete a Rootly incident action item.

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rootly_snooze_alert

Snooze a Rootly alert for a set number of minutes.

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rootly_escalate_alert

Escalate a Rootly alert, optionally to a specific escalation policy or level.

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rootly_list_incident_events

List the timeline events for a Rootly incident.

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Output

rootly_run_workflow

Trigger a Rootly automation workflow, optionally scoped to an incident or alert.

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Output

rootly_list_incident_roles

List incident roles configured in Rootly (e.g. commander, scribe).

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Output

Triggers

A Trigger is a block that starts a workflow when an event happens in this service.

Rootly Alert Created

Trigger workflow when a new alert is created in Rootly

Configuration

Output

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Rootly Incident Created

Trigger workflow when a new incident is created in Rootly

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Output

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Rootly Incident Resolved

Trigger workflow when an incident is resolved in Rootly

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Output

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Rootly Incident Updated

Trigger workflow when an incident is updated in Rootly

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Output